Waiting Room Success is a flexible, online course with bite-sized, practical lessons to boost the customer service and marketing skills of your receptionists, practice managers, nurses and support team members.

Waiting Room Success has been designed to support busy teams. You can quickly upskill new recruits and refresh the skills of your existing staff. Each lesson has been thoroughly tested and assessed by Practice Managers who love how easy it is to use and the practical nature of the lessons.

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Best of all – your team members can access one of the 10, short videos (10 minutes each) at any time of day on any internet-enabled device with audio. This includes desk tops, lap tops, ipads and iphones.

It takes a lot of time, effort and expense to make the phone ring or to generate online enquiries. Don’t let those precious potential enquiries go to waste or miss conversion opportunities by not having the skills of your team up to date. 

This program is designed for up to five people per practice.

Waiting Room Success


For five people

The lessons include:

  • Recognising Waiting Room Emergencies
  • Managing the Waiting Room
  • Telephone Techniques
  • Dealing With People in Difficult Situations
  • Customer Service and Communications
  • Booking Appointments
  • Confidentiality
  • Managing Multiple Demands
  • Working With Health Professionals
  • Social Media Basics
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“We love this course. Every time we get a new staff member we get them to work through the lessons so that everybody is on the same page. This really helps with performance management too. Then they are up to speed and ready to excel much more quickly,”