Watch on demand ...

"Managing Difficult Client Situations in Private Practice"

Learn practical strategies for responding to health anxiety, Covid issues, no shows and payment refusals.

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This free presentation is designed for Allied Health Practitioners, General Practitioners, Specialists, Practice Managers and Private Practice Receptionists. Learn practical and effective strategies for supporting clients in difficult situations - health anxiety, psychological, aggression, under the influence of drugs / alcohol - so you can better cope while helping clients navigate difficult circumstances.

What You Will Learn ...

  1. Communication strategies for supporting clients / patients with health anxiety

  2.  Strategies for supporting clients / patients with psychological distress

  3. Options for working through payment refusals

  4.  Setting and managing patient / client expectations

Attendees receive a Certificate of Attendance for one hour CPD (general learning).

About Your Presenters ...

Kaye Frankcom, Clinical Psychologist and Business Coach to Allied Health

Kaye is a highly experienced and well-regarded Clinical Psychologist with over 35 years’ experience supporting clients with mental health challenges. Kaye successfully grew and managed a large private psychology practice in Melbourne. Since selling her practice, Kaye has continued to be an in-demand consultant in clinical governance and delivers private practice and supervisor training for the APS and provides coaching and supervisory services to private practice business owners.

Contact: [email protected] 

Megan Walker, Health and Medical Marketer

Megan is a Health and medical marketing professional with over 25 years' experience supporting health professionals with ethical marketing, customer service strategies, training and coaching.

Megan has worked with thousands of private practices and understands how challenging it can be to support clients / patients with their health during difficult situations.

Contact: [email protected] 

Megan Walker Helping clients and patients in difficult situations Market Savvy webinar